Support

How can we help you?

Applying for a Trustcom account

It takes 2 business days for your account to be opened, but the whole process can be delayed when the set of documents we required is not complete.

Yes it does. This fee depends on the type of current account (business, personal) and IBAN you choose.

The application processing fee is charged from the initial transfer that Trustcom Financial requires you to apply for a current account. The money left are available on your account.

We need to verify and confirm customers’ identity according to the Law on Money Laundering and Terrorist Financing Prevention. This step is required both for personal and business accounts.

Trustcom Financial uses a remote identification methods to screen customers and it requires copies of ID documents. Corporate documents are required for the application process.
To verify your identity, Trustcom Financial uses tools from third-party, which operates under our privacy and data protection regulamentation.

It depends on the type of account you ask for.
To open a Personal IBAN account, Trustcom Financial requires a valid ID document (passport or national ID) and a proof of address.
To open an IBAN account for business, Trustcom Financial requires different documents and a full list can be found, together with the different verification methods, in the online application form.
Note: Trustcom Financial can ask for additional documents at any time and the list of documents provided might differ depending on the company’s country of incorporation.

Opening an account with Trustcom Financial is easy and quick. Visit our website and click on the Open Account button to be directed on the Opening Account page.

Otherwise, you can email us (info@trustcomfinancial.com) and ask for our PDF application form. Fill the document with your information and email it back to us, together with the documents required.

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Client Care

In order to provide a complete and quality service, we guarantee the availability of our operators through online chat from 9.00 am to 12 pm, 7 days a week and  the average response time is around 3 minutes.

Otherwise, you can email us at info@trustcomfinancial.com or fill in the form available on the Contact page. If you contact us by email, please expect a reply within 2 business days.

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Closing your Trustcom account

You can close your Trustcom Financial account informing our Customer care team by email at info@trustcomfinancial.com. Make sure to cover any debts in your account before closing it. If there are funds left on your account, be sure to transfer it to your new current account. We can do it for you if you cover our administrative costs.

Trustcom Financial does not require any fees to close your account, unless extra operations are needed (e.g. if we have to transfer for you the funds left on your account).

It takes up to 3 business days for your Trustcom Financial account to be closed, if there aren’t pending operations. When the closing operation is completed, we will inform you by email.

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Company license and regulation

Yes, it is, Your money are safe with us because all our current accounts are 100% held by Bank of Lithuania. The entire amount of money on your account will always be available to you and will not be used as an investment, unlike traditional banks.

Yes, it is. We are an electronic money institution, our company code is 23 and our business is authorized and regulated by the Lithuanian supervisory authority – Central Bank of Lithuania.
Our license and all activities covered by this license can be checked. Laws related to electronic money regulated our activities.

Our first goal is keeping your money and information safe. We work to protect our customers’ accounts and we take this responsibility personally. Thanks to our highly trained staff, our levels of security is excellent and it is continuously tested and reinforced. Our weapon against frauds and unauthorized access is a variety of security tools that we use in our business activities on a daily basis.

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Online account managment

You can change your email or phone number contacting us by chat or emailing us at info@trustcomfinancial.com

Yes, it is. You can create a templates with all the beneficiary details.

Yes, it is. You can modify funds transfer limits in your Settings or simply chatting with us or emailing us at info@trustcomfinancial.com

In order to receive funds, you have to use these details:
Beneficiary name: < Insert name and surname or company name that holds the Trustcom Financial account >
Beneficiary account: < Insert your Trustcom IBAN account number >
Financial institution name: Trustcom Financial UAB

Financial institution SWIFT/BIC code:TRFBLT21XXX

Financial institution address: Islandijos g. 6, Vilnius 01117, Lituania

Yes it is. At this moment, you can receive only SEPA payments. All the EU banks and many more support this kind of transfer, because it is the fastest and cheapest way to send and receive money.

Yes, you can send funds using both SEPA or SWIFT transfers. SEPA (Single European Payment Area) transfers are executed only in the EU and EEA countries, in EUR currency. Switzerland, Monaco, San Marino, and Gibraltar participate along with EEA countries (EU countries, Iceland, Liechtenstein and Norway) in the SEPA scheme.

SWIFT transfers are executed in other currencies and/or in Euro currency to banks in countries outside the EEA or SEPA.

Note: Services are restricted and are not available to the following categories: adult content, carbon credits, cash, charities, counterfeit goods, cryptocurrencies, defense/military, drug paraphernalia, explosives, gambling, high value dealers, illegal goods, MSBs. PSPs, multi-level marketing (MLM), pawnbrokers, political groups, Ponzi/pyramid schemes, precious metals, prostitution, shell banks, speculative trading, weapons.

Yes you can. Once you logged in your online banking, it is possible to view and download your account statements clicking on the Account button and then selecting the Statements options.

Yes, they do. Any business or personal Trustcom account has an IBAN number. IBAN is the International Bank Account Number (IBAN) and it is used to identify international current accounts.

If you forget your Login or Password, please email us at info@trustcomfinancial.com. After verifying your identity, we’ll be able to help you.

Yes, it does. With both personal and business account we provide us access to our online banking.

Yes, you can. You can access to the online bank service clicking on the Log in button or directly using this link: https://trustcomfinancial.com/en/app

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Private data protection and website use

Trustcom Financial reveals your data only when it’s obligatory for us to complete the service you’re asking for. In particular, customers’ personal data may be disclosed to payment service users, financial institutions (subject to customer’s consent and in the scope of the personal data of the solely specified by Customer) and to The Bank of the Republic of Lithuania and the SEPA participant.

Customers’ personal data may be transmitted to the third parties not specified above for the specified and legitimate purposes only, and only to third parties who have the right established by laws and other legal acts to receive personal data in the countries of the European Union and the European Economic Area.

Yes, it is. Trustcom Financial is fully compliant with the General Data Protection Regulation, effective of 25 May 2018, with the Legal Protection of Personal Data of the Republic of Lithuania, with all of the other Laws and/or legal acts, as well as all of the European Union acts that are applicable in accordance with the personal data protection regulations applicable for the specific country in which the services are provided.

We do not use the private information you reveal to us by email contact form, phone communication, account application or any other channel that enables the collection of personal data to market our product unless you have expressed your consent.

All subsequent communication initiated by Trustcom Financial is mandatory to complete your request, in view of:

  1. Provision of services of issuance, distribution and redemption of electronic money and provision of payment services;
  2. Conclusion and execution of the agreements;
  3. Customers’ identifications;
  4. Implementation of the obligations under the Law on Money Laundering and Terrorist Financing Prevention.

All the information regarding the use and protection of your personal data is fully disclosed in the Privacy Policy.

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