Online bank account. The customer support

Online bank account. The customer support

Conto bancario online: l'assistenza al cliente

Those who choose to open an online bank account, personal or related to their business, can be skeptical about the quality of the customer support. They often wonder how they should act in the event of difficulties with their account and how an online bank can provide the necessary support.

First of all, it is necessary to dispel the myth that only a traditional bank located in a specific area can offer high security standards. Opening an online bank account means having all the benefits of a traditional account (e.g. reliability, safety), but avoiding stamp duties and management fees. Another advantage of online banking is the speed of all the bank operations which are just a click away, from the simplest to the most complex, no matter how complex they are. The Nielsen data of the eFinancial Report state that an increasing numbers of users require quick bank operations. In fact, in December 2016, Italian people who carried out banking transactions from smartphones and tablets had increased by 31%.

An online bank is the best choice to respond to this growing need for dynamism and immediacy, manifested by the owners of current accounts and debit cards. Trustcom Financial, for each of its products, combines the flexibility of an online bank with guarantees relating to security and customer service. The holders of a Trustcom Financial online bank account, both personal and business, can take advantage of a reliable customer service 7 days a week. It is possible to contact our operators conveniently via chat, in any time slot from 9 am to 12 pm and the average response time is around 3 minutes.

Providing customers with a high quality fast assistance is one of the strengths of the banking products offered by Trustcom Financial. Our consultants are available to help with their skills anyone in difficulty and get in touch with them is simple and immediate.

If you want to open an online bank account that allows you to save on management costs and guarantees reliability and security any times of the day, do not hesitate to contact us.

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